Individual members keep NHPBS independent and unrestrained by influences that affect commercial broadcasting.
On average, you will receive your thank you gift 6 - 8 weeks after you fulfill your pledge. Some items may arrive sooner; however, it can take up to 12 weeks. We order thank you gifts weekly throughout the year; however, national demand for an item may slow down our distributors and cause delays in our ability to mail your thank you gift. If it has been longer than 8-12 weeks and you have not received your thank you gift, contact firstname.lastname@example.org or call 800-639-8408 for the status of your thank you gift.
As a public television station, New Hampshire PBS relies on community support for a great deal of our funding. The videos, DVDs, CDs, books, or other items we offer during our on-air fundraising campaigns are intended as a “thank you” gift for supporting the station with a donation, not as a retail transaction. To encourage viewers to become members of the station, we suggest various pledge levels and offer the individual items or packages as incentives to contribute at that level. These items allow us to give members something tangible for their donation in support of our programming.
If you open your gift and discover that it is the wrong item or is damaged, just re-pack it and mark the package “Return to Sender.” Contact our membership department at email@example.com or call 800-639-8408 to receive a replacement.
Due to the cost of the purchase of thank you gifts and the cost of credit card transactions, New Hampshire PBS has a no refund policy.